1. Data Controller

BlackSwanLingo, operated by BlackSwanAI, is the data controller for your personal data. Contact us at: privacy@blackswanlingo.de

2. Data We Collect

We collect the following categories of data:

• Account Information: Email address, name, and password (encrypted)
• Translation Data: Source and translated texts (stored temporarily)
• Usage Statistics: Number of translations, character counts, and document counts
• Technical Data: IP address (anonymized), browser type, device information

3. Legal Basis for Processing (GDPR Article 6)

• Contract: Processing necessary for providing our translation services
• Consent: Analytics and marketing cookies (you can withdraw anytime)
• Legitimate Interest: Security monitoring and fraud prevention

4. How We Use Your Data

• To provide and improve our translation services
• To maintain your account and translation history
• To communicate important service updates
• To ensure platform security and prevent abuse
• To analyze usage patterns and improve user experience (with consent)

5. Data Retention

We retain your data for the following periods:

• Account Data: Until you delete your account
• Translation History: 90 days (or until manually deleted)
• Usage Statistics: 12 months
• Security Logs: 30 days (anonymized)

6. Your Rights Under GDPR

As a data subject, you have the following rights:

• Right of Access (Article 15): Request a copy of your personal data
• Right to Rectification (Article 16): Correct inaccurate personal data
• Right to Erasure (Article 17): Delete your account and all associated data
• Right to Data Portability (Article 20): Export your data in a machine-readable format
• Right to Withdraw Consent (Article 7): Withdraw consent for optional processing
• Right to Lodge a Complaint: Contact your local data protection authority

7. Exercising Your Rights

You can exercise your data rights through:

• Data Export: Go to Account Settings → "Export My Data"
• Account Deletion: Go to Account Settings → "Delete Account"
• Cookie Preferences: Click "Cookie Settings" in the footer
• Email Request: Contact privacy@blackswanlingo.de

8. Cookies and Tracking

We use the following types of cookies:

• Necessary: Essential for website functionality (always active)
• Functional: Remember your preferences (with consent)
• Analytics: Understand how you use our service (with consent)
• Marketing: Deliver relevant advertisements (with consent)

9. Third-Party Services

We use the following third-party services:

• Mistral AI: Primary translation engine (data processed in EU, France)
• Groq (Llama 3.3 70B): German translation engine (data processed in US; Meta's open-source model hosted by Groq Inc.)
• Neon PostgreSQL: Database storage (EU region)
• AWS S3: Document storage (EU region, encrypted)

10. Data Security

We protect your data with:

• TLS 1.3 encryption for all data in transit
• AES-256 encryption for data at rest
• Regular security audits and penetration testing
• Access controls and employee training

11. International Transfers

Your data is primarily processed within the EU. When data is transferred outside the EU, we ensure appropriate safeguards are in place (Standard Contractual Clauses or adequacy decisions).

12. Changes to This Policy

We may update this policy periodically. Significant changes will be communicated via email or prominent notice on our website.

13. Contact Us

For privacy-related inquiries:

• Email: privacy@blackswanlingo.de
• Data Protection Officer: dpo@blackswanlingo.de

I Understand

1. AI System Overview

BlackSwanLingo uses artificial intelligence for automated language translation. This page explains how our AI system works, its limitations, and your rights.

2. How the AI Works

When you submit text for translation:

• Input Processing: Your text is sent to Mistral AI's or Groq's servers via encrypted connection (TLS 1.3)
• AI Processing: A large language model analyzes the text and generates a translation
• Output Delivery: The translated text is returned to you within seconds
• No Training: Your translations are NOT used to train AI models

3. AI Capabilities & Limitations

4. When to Use Human Translation

We recommend professional human translation for:

• Legal documents: Contracts, court documents, official certificates
• Medical content: Patient records, medical instructions, pharmaceutical texts
• Official documents: Immigration papers, notarized documents, governmental forms
• Marketing content: When cultural adaptation is critical
• High-stakes communication: Where errors could cause significant harm

5. Human Oversight

BlackSwanLingo provides mechanisms for human oversight:

• Report Issues: Use the "Report Issue" button to flag translation errors
• Review Translations: Always review AI translations before official use
• Feedback Loop: Your feedback helps us improve translation quality
• Human Support: Contact our team for complex translation needs

6. Data Processing

• Storage: Translations stored for history (90 days, deletable)
• Encryption: All data encrypted in transit and at rest
• Location: Mistral AI processing within EU (France); Groq processing in US for German translations
• No Third-Party Sharing: Translations not shared beyond Mistral AI and Groq

7. Your Rights Under EU AI-Act

• Transparency: Right to know when interacting with AI (this notice)
• Information: Right to understand AI capabilities and limitations
• Human Review: Right to request human review of AI outputs
• Complaint: Right to lodge complaints about AI system behavior
• Explanation: Right to understand how AI decisions are made

8. Contact Information

• AI System Inquiries: ai-transparency@blackswanlingo.de
• Translation Quality Issues: Use "Report Issue" button
• General Support: support@blackswanlingo.de

I Understand

Issue Type Incorrect Translation Missing Context/Meaning Grammar/Spelling Error Inappropriate Content Technical Term Error Cultural/Idiomatic Issue Other

Describe the Issue

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